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29 of 29 questions

Getting started

Getting started

Getting started

Getting started

Money

Money

Money

Money

Money

Money

Orders

Orders

Orders

Orders

Orders

Accounts

Accounts

Accounts

Accounts

Account

Account

Account

Account

Support

Support

Support

Account

Account

Support

Still unanswered

Some questions need a person, not a page.

If the answer is not here, it usually depends on one order. Open a ticket with the reference and the details, and it gets answered against that order.

Have the reference, the time and what went wrong ready. Leave out your password, your banking code and any session string.

BEFORE YOU ASK
  • The order reference, not the account name
  • The payment reference, never a banking credential
  • The time it happened, to the minute if you can
  • What you expected, and what happened instead