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What a verification number is

A short-lived reservation on a mobile number, for one service, for one attempt.

When you register for a service with a phone number, that service sends a message with a code. A verification-number product rents you the receiving end of that exchange: a number is reserved, the message arrives at it, you read the code, and the reservation ends.

Three consequences follow, and they explain almost every question we are asked. The number is not yours afterwards. The number is tied to one service, so it does not work for anything else. And the reservation has a lifetime, so the code is a thing you read in a specific window, not a thing you come back to later.

Every number route works this way. A page that hides it is selling a misunderstanding.

THE THREE THINGS THAT VARY BY ROUTE
Catalogue size
How many services and countries are available, and therefore how likely the right combination exists.
Price structure
Some routes publish price options and buckets, others publish a single price per service and country.
Cancellation rules
Whether cancellation can be refused early, and what happens when the code arrives first.

The order, step by step

What actually happens between choosing a service and seeing a code.

  1. Choose a service and a countryThe catalogue defines the valid combinations. A service offered in one country may not be offered in another.
  2. Choose a route optionWhere several options exist, each has its own published price. A routing strategy name is a selection method, not a guarantee of speed.
  3. Receive a quote and confirm itThe price covers the exact selection you made and has its own expiry. If the price changes, you confirm again. You are never charged more.
  4. The number is reservedA number is assigned and your wallet holds the price. The countdown starts from the time the site gives, not from your own clock.
  5. Wait for the codeThe countdown comes from the server response. A message arriving is shown as received, and the code is copied with a single action.
  6. Request another code, or cancelBoth appear only when the order allows them. A cancellation that arrives too early is refused and your order stays active.
  7. SettleCharge, hold and release are separate, visible facts. A cancellation request is not a release, and a release is not a cancellation.

Why cancellation is subtle

Three things can happen when you cancel, and only one of them is the outcome you wanted.

Cancellation outcomes on a verification number order
OutcomeWhat actually happenedWhat you seeWhat happens to the charge
ConfirmedThe route accepted the cancellation before any code arrivedThe order is marked cancelledSettlement is then checked and released
Already cancelledThe order had already reached a cancelled stateThe same cancelled state, shown onceSettlement is then checked and released
Code already arrivedThe message won the race against the cancellationThe code is shown, not a pending stateThe order is a successful activation and is charged
Too early to cancelThe cancellation arrived in the first moments of the orderThe order stays active, with the time cancellation opensThe order stays active and is charged if it completes
UncertainThe final state could not be readA reconciliation stateNothing is released or re-charged until the state is known

A timeout on its own is never treated as evidence of cancellation. The final state is read from the route first.

Choosing between the three routes

They differ in catalogue, pricing and cancellation. Choose on the one that matters to you.

Global route

Broadest catalogue

The most services and countries, with published price options. Best when you need something unusual.

  • Live price per country and service
  • Every service in the catalogue
  • Early cancellation can be refused
Express route

Best-documented rules

A smaller catalogue with the clearest states and the most predictable cancellation.

  • Smaller catalogue
  • Cancellation rules published
  • No voice-call verification
Premium route

Not open yet

A third route with its own catalogue and rules. It is not open for ordering yet.

  • No orders taken yet
  • No price shown yet
  • Own catalogue, separate from the other two
A number is not an account

Numbers and accounts are different products with different risks, different lifecycles and different refund rules. A number that has delivered its code has done its job; an account that has been delivered may be restricted tomorrow. The account routes and the number routes are documented separately for that reason.